21 March 2007 | News/Link roundup | 0 comments
E-consultancy have listed five of the main reasons why customers don’t book travel online, taken from a Forrester Research poll conducted on over 5,000 US consumers. Concern over credit-card security Website usability/performance issues Limits on the actions they could take online Some prefer to be able to talk to someone when booking travel Consumers think they can negotiate a better price with an actual...