Five reasons why customers don’t book travel online

21 March 2007 | News/Link roundup | 0 comments

E-consultancy have listed five of the main reasons why customers don’t book travel online, taken from a Forrester Research poll conducted on over 5,000 US consumers.   Concern over credit-card security   Website usability/performance issues   Limits on the actions they could take online   Some prefer to be able to talk to someone when booking travel   Consumers think they can negotiate a better price with an actual...

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@thatispeter Sounds good Pete, look forward to hearing more about it. Lomo wall looks ace. Been enjoying the mini diana experience of late

@jtbrink Certainly a lot happening but think like the news changes it'll grow on you. Not as much as a mess as Pakistan's top/middle order!

@thatispeter Good to hear it, what you working on at the moment? Doing grand here thanks, just beavering away on a bit of a site revamp.