Five reasons why customers don’t book travel online

21 March 2007 | News/Link roundup | 0 comments

E-consultancy have listed five of the main reasons why customers don’t book travel online, taken from a Forrester Research poll conducted on over 5,000 US consumers.   Concern over credit-card security   Website usability/performance issues   Limits on the actions they could take online   Some prefer to be able to talk to someone when booking travel   Consumers think they can negotiate a better price with an actual...

Read More...


Join the Dot Community!

On Twitter ...

@jtbrink Certainly a lot happening but think like the news changes it'll grow on you. Not as much as a mess as Pakistan's top/middle order!

@thatispeter Good to hear it, what you working on at the moment? Doing grand here thanks, just beavering away on a bit of a site revamp.

@thatispeter Just pondering next musical choice, The Boxer Rebellion it is! Hope you're well Pete